Conditions of Use

Terms and Conditions - Placing Orders

The following terms are acknowledged and accepted when placing an order on our site.

Product Availability

We make every effort to provide accurate information regarding our product availability. However, due to unforeseen circumstances we may run short. In the event of such an occurrence we will notify you via email. Substitutions will not be made without your approval prior to shipment. If no response if made to our email notification, the portion of your order affected will be canceled.

Live or highly perishable items can only ship to the United States. Any orders placed for such items to be shipped outside the USA will be canceled and the charges refunded, less any PayPal charges if the order payment was made through PayPal.

Product Guarantee

We guarantee all products that are shipped. Should there be an issue regarding a product received, please contact us immediately.

Medication Guarantee

The medication guarantee covers both medicated foods as well as medication powders. Medications we offer do not include fillers. Dosage recommendations are provided by the manufacturer. If you opt to follow a different dosing schedule, then this guarantee will be void and you are taking all responsibility for effectiveness of product. Further, medications do not come with a guarantee to cure any disease. This is because there is typically no veterinary exam and no testing to determine exactly which disease is affecting the aquarium. Medications are as is only.

Non-Perishable Items

Any time a non-perishable item is unwanted, please contact us to make arrangements. We will only accept unopened and unused products. Once the product has been opened, this guarantee is voided. Return shipping is at the purchaser's expense. There will be a 15% restocking fee on all returned goods. All monies due to the purchaser will be returned via refund to payment method or a Gift Voucher that can be used on the next order.

Live or Perishable Items

All live animals are conditioned for shipping and fasted, which may delay shipment of your order. Further, when weather conditions are extreme shipment may be held until we feel the fish can survive the trip. Purchaser will be notified when such conditions exist.

We ship live fish in a styrofoam lined box and include a heat pack at no extra charge, when needed. We guarantee the fish will arrive in live condition. Should this not be the case, please contact us by emailing a photo of the dead fish in their unopened plastic bags within 2-hours of the first delivery attempt. Failure to contact us within this timeframe will void the guarantee. All guaranteed animals who arrive deceased will be replaced if the purchaser pays for the additional shipping cost; or a credit will be issued for the item cost only.

Shipping and Delivery

Please see our Shipping and Delivery details at Delivery Terms. By placing an order you acknowledge your acceptance and understanding to these terms. Displayed days next to shipping options are an estimate and do not guarantee an exact timeframe for delivery.

Credit card details

If using a bankcard for payment on an order, you will be redirected to PayPal for payment information. And, will be held to the policies of PayPal. Your personal information will only be used to process your order, unless opting-in to receive our newsletter in which case your email will be used for newsletter delivery. We hold personal details in the strictest of confidence and will never share with a third party unless compelled by law or when required to process an order.

For any further information please email us at